NIIT becomes world's first content developer to get SEI-CMM Level 5

By Our Corporate Reporter

CHENNAI, JULY 15. NIIT has become the first content developer in the world to be assessed at SEI-CMM Level 5, the highest maturity level as per the U.S.-based Software Engineering Institute's capability maturity model (SEI-CMM). This assessment for NIIT's knowledge solutions business (KSB) will help the company provide greater value to its discerning global customers.

While signifying NIIT's capability to manage, control and optimise content development projects with respect to people, processes, and technology, this assessment also highlights NIIT's constant endeavour towards customer satisfaction through continuous improvement. Global Systems Technology (GST), U.S- based assessors, who conducted this rigorous assessment, found NIIT's knowledge solutions business (KSB) to be performing at SEI-CMM Level 5. A highlight of the assessment was that KSB went in for SEI-CMM Level 5 assessment without any intermediate level assessments, according to NIIT release.

NIIT KSB, earlier certified by BVQI, UK for ISO 9001 under Tick- IT in 1993, delivers state-of-the-art, comprehensive and fully customised knowledge solutions to customers such as Ericsson, Microsoft and NETg. "Assessment at SEI-CMM Level 5 for knowledge solutions is a step forward in our continuous endeavour to deliver quality at high speed for our global customers," according to Mr. Rajendra S. Pawar, chairman, NIIT.

Mr. Ashish Basu, senior vice president and head of the knowledge solutions business, has stated "As the world's largest learning content development facility, we are delighted to be the first to be assessed at SEI-CMM Level 5. This is an independent assessment of our ability to deliver high quality content, on time, every time."

Mr. Arvind Thakur, president, Global Software Business, said, "Quality at NIIT integrates personal quality, individual excellence, innovation and software quality processes. KSB's assessment at SEI CMM Level 5, is a reaffirmation of our quality commitment."

NIIT's software solutions business was assessed at Level 5 in 1999, making it the 12th organisation in the world attaining this quality benchmark. Mr. Paul Robertson, Principal, Global Systems Technology, who conducted the two-week long assessment lauded the process based business approach of NIIT and the professionalism of NIIT employees. NIIT's knowledge solutions business is the world's largest content development centre. It has created over 650 educational multimedia software titles and more than 10,000 hours of instructor-led training. It combines NIIT's 19 years of training delivery experience with its software development experience to provide a solid base for company's unique instructional development methodology.

The flexible technology solutions architecture facilitates solution deployment suitable to varied customers. The learning material developed at KSB covers subjects ranging from technical to soft skills through the most effective means of content delivery. KSB's clientele spans Europe, Asia Pacific and the U.S.

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