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Collaborative Approaches to Resolving Conflict

By Myra Warren Isenhart and Michael Spangle

Publishers: Sage, Thousand Oaks

Price: $ 34.95.

FOR those who wonder how best to approach a conflict, this book will help one choose the right method. Using the same tool for different kinds of conflict often leaves one stuck and frustrated. This book explains the major approaches to managi ng disputes at home, in the workplace or school,within communities, and in the international arena. Each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately.

Media and Communication Research Methods

An Introduction to Qualitative and Quantitative Approaches

By Arthur Asa Berger

Publishers: Sage, Thousand Oaks

Price: $ 26.95.

AUTHOR Arthur Asa Berger employs his signature style -- a practical focus, numerous examples, a step-by-step approach, and humour -- in his latest book, Media and Communication Research Methods. Examining both qualitative and q uantitative approaches, this introductory text covers the topics thoroughly and is clearly written and fun-to-read. This book is ideal for beginning research students at both the undergraduate and graduate levels because it is clear, concise, and accompanied by many detailed examples.

Firewalls -- A Complete Guide

By Marcus Goncalves

Publishers: Tata McGraw Hill, New Delhi

Price: Rs. 435.

INTERNAL and external security in the age of the World Wide Web is a major concern to anyone with a network or a Web presence. In order to keep things secure, most corporate networks use firewall protection. However, choosing, deploying, and maintaining the right firewall for a particular network are difficult tasks, since there are many products on the market. This book attempts to provide some answers to the problems involved in protecting a network.

Implementing Sap R/3

Sales and Distribution

By Glynn C. Williams

Publishers: Tata McGraw Hill, New Delhi

Price: Rs. 385.ONE of the world's leading SAP Sales & Distribution consultants delivers a comprehensive and practical guide to implementing this new module in the R/3 system. The book gives information on the ins and outs of the software, including basic functions, sales document flow, invoicing, and how the Sales & Distribution module interfaces with other modules. It will show you how to get an overview of SAP functions and find out where to access data throughout the system, configure and implement t he Sales & Distribution model, learn the differences between sales document types and how they control deliveries and impact other modules.