Dated 03rd January, 2001

1. Safe work practices are reinforced by:

a) Reward strategies

b) Business policies

c) Employee compensation claims

d) All of the above

2. HR efficiency is enhanced by:

a) Computer-based training of employees

b) Installing software tools

c) Meeting customer needs

d) None of the above

3. Allocating responsibilities to subordinates is called:

a) Delegation

b) Leadership

c) Organising

d) None of the above

4. Incompatibility between behaviour and attitudes is called:

a) Conflict

b) Cognitive dissonance

c) Cohesiveness

d) None of the above

5. Internet is a powerful tool in:

a) Conflict resolution

b) Crisis management

c) Culture dissemination

d) None of the above

6. The tools for enhancing leadership competency:

a) Development plans

b) Education and training

c) Self-Assessment

d) All of the above

7. IIRC is:

a) International Internet Recruiting Consultants.

b) Internet International Recruiting Consultants.

c) Indian Internet Recruiting Consultants.

d) International Intranet Recruiting Consultants

8. ROI in human capital means:

a) Return on investment.

b) Return on interest.

c) Recur on investment.

d) Recur on interest

9. Talented employees in a company leave at a time:

a) When they are unable to implement change in the organisation.

b) When they are expected to abide by company's policies.

c) When they do not get enough compensation.

d) When their first couple of years in the company are over and they are looking for a change.

10. An important aspect in employee feedback during exit interview is:

a) The overall company rating by the employee.

b) Compensation in the company.

c) The amount of value addition that the company made to the employee.

d) The attitudes of colleagues working with the employee who leaves.