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Much ado about sure-fire motoring
Ensuring better service: a BPCL pump in Kowdiar.
Separate dispensing units for various classes of vehicles and basic facilities such as free air checking and drinking water for motorists may be in the process of arriving in the city's fuel outlets.
But right now the focus is on pure fuel. The Bharat Petroleum Corporation Limited (BPCL) has launched a `pure for sure' initiative in eight retail outlets in the capital and suburbs for ensuring the `purity and accuracy in quantity' of fuel, both petrol and diesel, dispensed.
Sporting the `pure for sure' logo of a hand, these outlets have been decked up with pamphlets and posters and the staff have been provided new uniforms bearing the logo for easy identification. In short, the pumps that carry the sign could be assumed to be selling pure fuel.
Those who want to ensure that the correct quantity of fuel is dispensed, could fill five litres in a container and compare this with a similar quantity certified and sealed by the Weights and Measures Department, which is kept at the outlet.
As part of the campaign, the `pure for sure' fuel is supplied to the retail outlets in lorries with tamper-proof locks. The dispensing units are sealed comprehensively. Periodic surprise checks are carried out to check the seals and to ensure correct delivery.
The BPCL has dedicated staff to take care of 10 outlets and to carry out the surprise checks. Regular comprehensive testing of samples for clinical and octane rating is done in Ernakulam.
Courteous staff and efficient fuelling is another added feature, says the BPCL's territory manager, Ramanuj Chari. The dispensing staff has been provided training and incentives to ensure that motorists do not wait long at the pumps.
Four-wheeler drivers need not step out of the vehicle as they can hand over the cash or credit card to the attendant. "The aim is to give customers value for their money. If good fuel is dispensed, they get better mileage and incur lower maintenance expenses,'' says Mr. Chari.
By S.Anil Radhakrishnan
Photo: S. Gopakumar
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