CA's global technical support centre in Chennai

By Our Corporate Bureau

CHENNAI, NOV. 7. Computer Associates International Inc. (CA), the $6 billion U.S. based provider of e-business solutions, today opened its global technical support centre at Tidel Park here. Mr. Charles B. Wang, chairman of the company, who inaugurated the centre, told presspersons that this was part of CA's five year $100 million investment plan for international expansion, announced in 1997. He said so far CA was well on target by investing $55-60 million and might increase the allocation if the need arose. The state-of-the-art facility would provide CA clients with the highest levels of technical support through a combination of IT infrastructure and highly skilled software engineers. Mr. Wang said he was awestruck with the tremendous potential for growth of IT in India and CA would be assisting small and large enterprises to meet the IT needs of clients in India and abroad.

The company had achieved significant success in the last three years in terms of establishing CA products in India, he said.

Mr. Venkat Subbarao, senior vice-president (South and Southeast Asia), said the company's primary customer support objective was to keep improving quality, standardisation and issue-resolution response times, both by phone and over internet. ``Making the best use of a tremendous local talent base in India, the Chennai centre is an important addition to CA's growing global network of advanced support facilities'' he observed.

CA also operates global technical support centres elsewhere in Asia, the Pacific Rim, Latin America, Europe and North America.

CA's products are in use at various blue-chip organisations such as Comsat Max, HDFC Bank, ICICI, Infosys, Satyam Infoway, Maruti Udyog, VSNL and many more. In India the company has been implementing its worldwide established partner programmes since the middle of last year. In these programmes CA provides the technology backbone and marketing support while the partner drives the actual business.

CA has four joint ventures operating successfully in India. The first joint venture Computer Associates TCG Software (CATS), head-quartered in Calcutta, started operations in April 1998. This is the largest development centre outside the U.S. It has made valuable contributions to CA's software development process and solutions created at CATS have found instant global acceptance. This joint venture with the Chatterjee group (TCG) also has a vibrant infotech consultancy arm that helps clients implement CA solutions.

In November 1999, CA formed a joint venture with Escorts to develop solutions for telecommunications and health-care industries in India.

Another venture `Simplysoft Technologies', a JV with Pentasoft Technologies, is dedicated to provide finance and accounting solutions from a leading global brand with presence in over 100 countries. Simplysoft has its headquarters in Bangalore with regional offices in Mumbai, Delhi and Calcutta.

The fourth one is the ASP (application service provider) joint venture with Satyam Computer Services formed in May this year.

Send this article to Friends by E-Mail

Section  : Business
Previous : Zip Global launches payphone services in Indonesia
Next     : SRM Systems opens dedicated centre for Japan