Problems with ISDN connections highlighted

By Our Staff Reporter

CHENNAI, APRIL 27. Problems pertaining to ISDN connections and docket number given while registering complaints through `Interactive Voice' system were highlighted in an open-house meeting organised by the BSNL Chennai Telephones for the South East area on Friday.

Representatives of an IT enabled company in Tiruvanmiyur, said they faced technical problems. While using their ISDN line, there were disturbances. Similarly the company also faced problems while transmitting a data during peak hours.

Mr. Narayanan from Tiruvanmiyur, who recently returned from abroad suggested that instead of STD code with the metered time, the department could think of specifying the location of the STD code in the bill, which would enable the subscribers to easily identify the places to which the calls were made. Appreciating the suggestion, Ms. N. Poonguzhali, General Manager, South said there was no provision under the present billing system to specify the area, but efforts would be made to introduce it.

Another suggestion was the distribution of the directory could be done through courier system, as many subscribers returned home empty handed this year. Responding to this suggestion, Mr. G. Ravi, General Manager, Finance, said, already a similar attempt was made in Bangalore, but due to large volume of subscribers, the attempt was not successful.

Creating another counter to get Internet connection in South East area was made by Mr. Harinathan of Mylapore. At present those who wish to take the DoT Internet connections had to go to Ritherdon Road in Kilpauk. For the residents of Adyar, Besant Nagar, Tiruvanmiyur and beyond it would be very difficult, he said.

The Internet connection was a value added service provided by the department and at present only one centre had been set up to help the customers. It would be expanded depending upon the customers patronage, said Ms. Leela Shankari, Deputy GM (SE).

Another issue raised was about the quality of instruments provided by the department. An STD/ISD booth operator said the department should provide better instruments particularly for ISDN lines. With the present instruments, both the operator and the customers were affected, he said.

Similarly the bills for the STD/ISD booths could be delivered to the concerned owners through courier, as the operators had to wait for a long time in the G.R.Complex to get the bill.

Difficulty in meeting the officials on all working days, delay in getting ISDN connections, problems in effecting change of ownership in the bill and poor response by linemen were some of the other complaints brought to the notice of the officials on the occasion.

Mr. Kondiah, DGM, Adyar, and Ms.Sujatha Venkateswaran, GM (TR) participated.

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