The Hindu : Bharti forays into BPO space

Online edition of India's National Newspaper
Thursday, May 01, 2003

Business

Business

Bharti forays into BPO space

NEW DELHI APRIL 30. The telecom major, Bharti Group, today forayed into the upcoming business process outsourcing (BPO) space by announcing a 50:50 joint venture with TeleTech Holdings Inc. of the U.S. for offering customer management solutions.

The new joint venture company of Bharti TeleTech Ltd. and Teletech Holdings — TeleTech India — would have an investment of Rs. 100 crores over the next 12 months and would start operations in the second quarter of the current financial year. The first facility at Gurgaon (Haryana) would have over 500 seats with a capacity of employing 5,000 people in the next three years.

Speaking on the occassion, Sunil Mittal Bharti, Chairman and Group Managing Director, said, "We would be among the top three BPO companies in this country in the next three years.''

Bharti's existing customer solution management arm Bharti Infotrac would be transferred to the new joint venture entity. The company would offer the entire spectrum of BPO services ranging from back office administrations including credit and collection, account maintenance, application and claims processing, asset management and infrastructure support services. — PTI.

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