Dated 17th January, 2001

Though your job is dependent on the knowledge of your area of functional expertise, it is the interaction with Human Resource Department that really clinches the deal. So, one needs to be contemporary with HR concepts and trends.

1. Succession planning helps companies develop:

a) External talent

b) Internal talent

c) Quality talent

d) None of the above

2. EHS professional means:

a) Economics, Hospitality and Service professional

b) Enlightened, Historical, Saintly professional

c) Environmental, Health and Safety professional

d) None of the above

3. The ability to influence a group:

a) Leadership

b) Command

c) Control

d) None

4. One reason for measuring organisational performance is to:

a) Add value to strategic decision-making

b) Improve individual performance

c) Review the corporate mission statement

d) Analyse the company's SWOT

5. E-CRM is:

a) Electronic customer review management

b) Electronic customer relationship management

c) Employee relation management

d) Electronic communication review management

6. An integral part of the recruiting process is:

a) Selling

b) Manufacturing

c) Pricing

d) None of the above

7. CPH stands for:

a) Capability per hire

b) Conventional practice of hierarchy

c) Cost per hire

d) None of the above

8. Reducing physical and mental stress during business travel:

a) Allows one to be more energetic and creative

b) Helps one conduct a more productive business deal

c) Reduces the negative effects of jet lag

d) All of the above

9. A prerequisite for a successful negotiation is:

a) Effective communication skills

b) Government regulations

c) Technology

d) Market forces

10. Knowledge management system becomes inefficient if it is not:

a) Technically superior

b) Supported by organisational community

c) Aligned with business interests

d) None of the above