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Value-added service
Ensuring customer satisfaction.
PETROL BUNKS are, of late, vying with one other to make the experience of refuelling pleasurable for the customers, thanks to the cutthroat competition between the Hindustan Petroleum and the Indian Oil Corporation.
Both these oil giants have financially and technologically backed up the bunks to incorporate transparency in their transactions vis-à-vis the customers by way of installation of upgraded electronic equipment with categorised display features.
Such installation has now turned out to be convenient to the bunk attenders as well as the customers in ways more than one. All the bunk attenders have to do is to feed the machine with the numerical figures pertaining to the receipt of cash and the required extent of fuel. It has spared them from the drudgery involved in their work.
The display holds complete information of even the minute proportional fractions, to the satisfaction of the customers. Not only that.
Even as the time taken at the fuel stations has been considerably reduced, the spruced up ambience creates a definite impact during the customer.
These bunks believe in value added service. And hence, it is replete with features like sweet music, ablution facilities for long-distance drivers and travellers and in a few cases, even retail outlets.
By R. Krishnamoorthy
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Life
Bangalore
Chennai
Coimbatore
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