Date:30/06/2005 URL: http://www.thehindubusinessline.com/2005/06/30/stories/2005063000230801.htm

Back BPO scandal

The recent controversy over a BPO employee allegedly selling classified information to an undercover journalist in the UK has brought the industry under a cloud.

Banks need to adopt a technology that will tag the computerised accounts of those customers who hire BPOs.

Banks should send alert messages to mobile phones or laptops of customers before permitting a high value transaction. This could prevent malicious employees from attempting to siphon off customer funds.

S. Sairam

Chennai

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