Tamil Nadu - Chennai

"Corporate governance should go beyond legislation"

Special Correspondent

It must mirror principles of those who subscribe to it: Srinivasa Raghavan

CHENNAI: Good corporate governance should go much beyond legislation and mirror the principles of those who subscribe to it, T.T Srinivasa Raghavan, Managing Director, Sundaram Finance Limited, said on Thursday.

The success stories of Indian organisations should be taught in management classrooms to enable students to imbibe examples of good governance, he said, inaugurating the two-day UGC-sponsored Golden Jubilee National Seminar on `Emerging management paradigms,' organised by the Department of Management Studies, University of Madras. Indian organisations were yet to receive recognition for their achievements.

He said customers were the core of any business. However, businesses these days were forgetting this.

The tendency led to Customer Relationship Management (CRM) being made an object of study.

"Customers better informed"

Customers today were better informed and discerning. Good customer service was what made successful companies stand out. A customer-centric workforce had to be built by industries, he said.

The industry should be able to influence curriculum in management education, starting from the first year, to ensure that students were brought on a par with industry requirements and could quickly integrate into an industry environment.

Human development indicators were of primary importance, and value-based education had to be inculcated in students, University of Madras Vice-Chancellor S.P. Thyagarajan said.

It was imperative that soft skills be taught along with hard skills to ensure that their passage into the globalised world was smooth.

Students also had to be updated in modern modes of learning to ensure they could better relate to the internationalisation of education, while still retaining a core ethos.

M.R. Sathyamurthy, Head, Department of Management Studies, was present.

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