Our Bureau

Mumbai, July 23

Tata AIG General Insurance Company Ltd has tied up with Audatex India to provide online motor claim settlement solution. Audatex India will offer Tata AIG General the Web-based, fully integrated solution, AudaEnterprise, which will assist the company in managing the entire range of claims activity from intimation of accident to settling of claims and beyond. According to a press release, the Audatex solution will reduce the turnaround time of claim settlement by about 50 per cent and will benefit over five lakh auto policyholders of Tata AIG General Insurance. With this solution, body shops will submit an estimate for the repair of damaged cars and the insurer's engineers will evaluate the estimate and accept the liability after making an assessment of the damage on-line. The release quoting Mr Dalip Verma, MD, Tata AIG General, said, "This association with Audatex will enable us to add more services to our existing portfolio, to halve the claim settlement time and thus significantly increase customer satisfaction in the auto insurance segment."

Mr Pankaj Kapoor, CEO, Audatex India, said, "We have already invested $3 million so far and are looking at investing $4 million more in the next two years in hardware, software, data and training infrastructure."

© Copyright 2000 - 2009 The Hindu Business Line