Date:07/10/2008 URL: http://www.thehindu.com/2008/10/07/stories/2008100754140400.htm

New Delhi

International award for NDPL

Staff Reporter

NEW DELHI: Power distribution company North Delhi Power Limited has been awarded the International Palladium Balanced Scorecard Hall of Fame Award - 2008.

In a statement issued here on Monday, the company said the award had put NDPL in a select and elite group of 106 companies worldwide which have won the award and also it is the fourth Indian company after Tata Motors, Trent and Infosys to win it.

The award was presented to NDPL at Seoul in South Korea. This is the second international recognition for NDPL after the recent Edison Award.

“We used balanced scorecard to communicate, manage and deploy the strategy across our organisation and link it with performance management. It has given a high level of employee engagement and empowerment at all levels besides achieving several milestones including enhanced consumer satisfaction,” said NDPL Chief Executive Officer Sunil Wadhwa.

Technical losses

The company claims that aggregate technical and commercial losses in its distribution area have reduced significantly to 18.5 per cent (March 2008) and customer complaints were reduced by nearly 50 per cent in the past two years.

The balanced scorecard created by Robert S. Kaplan and David P. Norton, professors with Harvard Business School, is the world’s predominant strategy execution framework. Based on the simple premise that “what gets measured is what gets done”, the balanced scorecard is also a performance management philosophy and system links strategy to operations.