Date:21/12/2008 URL: http://www.thehindu.com/2008/12/21/stories/2008122155880100.htm

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Cable cut disrupts net services

New Delhi Bureau

New Delhi: India is among the countries that have been hit by the undersea cable damage that occurred in the Mediterranean, disrupting internet and communication links between Europe, the Middle East and Asia. Even as large Indian BPOs moved traffic to back-up routes and circuits, smaller call centres that rely on Voice over Internet Protocol (VoIP) were hit the most.

S.V. Ramana, president, Other Service Providers Association of India (OSPAI) said the larger BPO which used IPLC and MPLS continue to run smoothly.

“However, BPOs which are serving the U.K. market in a big way may have been hit, as only half of the cable system is currently in use on the Atlantic route. Also, smaller companies who use the Internet as core network connectivity for serving clients are likely to see congestion, and higher latency,” he added.